Notes from the work
Practical writing on managed IT, security, cloud, and AI. No vendor pitches, no predictions about the future of anything — just what we run into and what we would tell you over the phone.
AI that is real, and AI that is marketing
The technology is genuinely useful for a specific class of problem and oversold for everything else. Telling the two apart is now a procurement skill.
Read the articleWhy we wrote it
Clients keep asking a version of the same question: is any of this AI material real, or is it all positioning? The answer is genuinely both, and the distinction is learnable.
Microsoft 365 vs Google Workspace: how to choose for a small business
Both are good platforms. The right one depends less on email and more on the apps, devices and security controls your business actually runs on.
What an IT & security risk assessment actually checks
A good assessment is not a sales pitch with a clipboard. It is a written picture of where you stand, with the risks ranked so you know what to fix first.
What a managed IT provider actually does all day
The value of an MSP is mostly invisible by design. Here is the work that happens between the tickets you notice.
Eight signs it is time to leave your IT provider
Switching providers is disruptive enough that most companies wait too long. These are the patterns that mean waiting is costing you more than moving.
Six Microsoft 365 mistakes we find in almost every tenant
Microsoft 365 is configured once, usually in a hurry, and then inherited. These are the six problems we find nearly every time we take one over.
Why cheap IT support usually costs more
The lowest quote is a real number attached to an incomplete scope. Here is where the difference reappears.
Rather just ask us directly?
Most of these articles started as a question from a client. If you have one, the phone is faster than the blog.